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Cancellation Policy:

Order once placed can only be canceled within 12 hours from the placing the order, you can write to our customer support team on salesrefund@clickurkart.com or call 07122779922 (Mon to Sat 10:00 AM to 08:00 PM) to cancel your order, the order will be canceled and the money will be refunded to you within 48-72 business hours after the cancellation request.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, masks, sanitizer, etc). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 


Exchanges
We exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember the mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 15-18 business days for your return to process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at salesreturn@clickurkart.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at salesreturn@clickurkart.com

 

Please note:

All COD (Cash on delivery) will be credited on you ClickUrKart Wallet or a voucher will be issued for you to make a purchase in future

Full Refunds can be processed if you received a defective item; the ordered item(s) is past its expiry date.

 

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